Order and return
Delivery
We use PostNord for all shipments, shipment prices will show at checkout.
Expected delivery 1-2 days from the order being received, typically the order will be dispatched the same day.
With delivery = package is delivered to your address - without delivery = you have to pick it up yourself at the post office, 24-hour post office or other delivery location, you will receive an SMS and/or email from Post Nord when your package can be picked up
Return
Masala.dk complies with Danish and EU legislation and you have a 14-day right of return on all products after receiving the item - we will deposit your payment into your account as soon as we have received the item back.
If the item is returned without an agreement in addition to our 14-day right of return, we reserve the right not to take the item back and credit.
If you wish to return an item, you must create your return in our return portal by clicking here
Sweden, Finland, Germany, Holland, Belgien, Austria, Luxemburg, Latvia, Lithuania, Estonia
Other countries pls contact return@masala.dk
Return postage costs EUR 4 and is purchased when you register your return, you must use your order number, you will find it on your invoice, and your email address, it is important to enclose a return note so that we can quickly process the order and return your payment.
You can return and hand in your package via a QR code where the package label is only printed when the QR code is scanned at the delivery point - you can get the QR code in our return portal.
Clothes must be returned with all tags and hangtags intact and in original packaging, if goods are returned with an odor from tobacco, perfume etc. they will not be credited.
If you choose to return the product without using our return portal, the package must be sent directly to AP-Production/Masala, Tranegårdsvej 29, 2900 Hellerup.
Read more about general law in online shopping
Here you can read about the consumer's general rights when shopping online. If the product or service has an "inherent" fault or does not live up to the agreement, the product or service is said to have a defect. If the product or service has a defect, the customer will have some rights against the seller. The rules for the customer's right to advertise are slightly different, depending on whether it is a product or a service.
Goods
Goods are physical things such as TV sets, PCs, clothes, furniture, and the like. A consumer has a 2-year right of complaint when purchasing goods. However, the consumer must advertise within a reasonable time after the consumer has discovered the defect. A complaint that appears within 2 months after the consumer has discovered the defect is always timely. The right to complain applies to defects in the product - i.e. defects that were present at the time of delivery, or defects whose cause was present at the time of delivery. For example, manufacturing and material defects. If you or a previous sales link (e.g. the manufacturer or the importer) have provided incorrect or misleading information about the item, the item is also considered defective, unless you can prove that the information has been corrected before entering into the agreement. If you have failed to provide the consumer with information about the product that the customer has an interest in knowing in order to assess the product, the product may be considered defective. However, this assumes that it is some information that you know or should know. It is also a defect if the product is inferior to what the consumer had reason to expect under the circumstances, or if, for example, an instruction manual is not included, provided it is necessary to use or install the product.
Buyer's rights in case of defects
The consumer is initially entitled to a free remedy (e.g. repair) or exchange for an identical fault-free product, unless you can agree to refund the purchase price or give a price reduction. As a starting point, the consumer chooses between remedy and replacement. The consumer cannot, however, demand remedial action or replacement if this is impossible or will cause you disproportionate costs. Remedy and replacement must be done at no cost to the consumer. This means, for example, that you also have to pay the transport costs. Remedy or replacement must take place "within a reasonable time". If it takes too long, or if the defect is not remedied in the first place, the consumer may be entitled to get the purchase price back (withdrawal). He can also demand an exchange or a reduction in the purchase price if he prefers that. When canceling the purchase, you cannot demand that the item be returned in the original packaging. You must also repay the entire purchase price, even if the consumer has used the product for a period of time.
Payment and security
We use a professional web solution from ePay: Payment and prices In this shop you can order your goods online and pay via: - Visa Dankort - Credit card and Visa electron - Mobilepay All prices at masala-Chaii - at the web address www.masala.dk - is in Danish kroner incl. 25% VAT. We will not withdraw your payment until your goods have been dispatched.
Secure online shopping
Masala.dk uses a professional web solution from ePay/Worldline, ePay is a payment system that meets all security requirements and is certified by NETS. All communication between the ePay payment system and the cardholder via an encrypted SSL connection. This ensures that unauthorized persons cannot see the data being exchanged. Also, data sent between ePay Payment and PBS's payment server is encrypted. The EPay payment system is located in a highly secured server with a burglar alarm, fire system (Energen), emergency power and air conditioning. The payment system is electronically monitored 24 hours a day, 365 days a year.
Privacy policy
Use of personal data We only store the data you provide yourself, you can see the information under ''my account'', if you have not created an account you cannot see your information but you can call Henrik on phone 20771400 and get information about what we stores.
What are we hiding?
Personal data: name, address, e-mail address, telephone number.
Your rights
You always have the right to:
• request correction of your personal data,
• request access to your personal data,
• object to the processing of your personal data
Under certain circumstances, which are further described in the applicable data protection legislation, you are also entitled to:
• object to the processing of personal data and obtain restrictions on the processing of your personal data,
• request that we delete your personal data,
• receive the personal data about you that we store
You can use your rights by logging in to ''my account''
We will not pass on your information under any circumstances.
Questions to Henrik, telephone 20771400